Please allow 4 weeks for your piece to be handcrafted just for you. 

Once your order is placed, we process it within 1-2 business days. From there, shipping times depend on your selected method. Standard shipping typically takes 5-7 business days, while express delivery arrives in 2-3 business days.

If you’re ordering internationally, please allow 7-14 business days. You’ll receive a tracking number once your order is on its way!

We want you to love your jewellery, and if you’re not completely satisfied, we’ve got you covered. You can return or exchange your item within 30 days of delivery, provided it’s in its original condition and packaging. However, personalised or custom made pieces are final sale.

To start a return, visit our Returns Portal or reach out to our support team. Please note that return shipping costs may apply.

Yes! Our jewelelry is designed for comfort and is made with hypoallergenic, nickel-free, and lead-free materials.

Whether you’re wearing sterling silver, gold-plated, or stainless steel pieces, you can feel confident knowing they are gentle on sensitive skin. If you have specific metal sensitivities, feel free to contact us we’d be happy to recommend the best options for you!

Ethical sourcing is at the heart of our brand. We work exclusively with suppliers who follow Fair Trade practices, ensuring fair wages and safe working conditions.

Our gemstones are conflict free, and we incorporate recycled metals whenever possible to reduce our environmental footprint. Transparency is a priority, and we continually evaluate our processes to uphold the highest ethical standards.

To keep your handcrafted jewellery looking its best, store it in a dry, airtight pouch or box when not being worn, and avoid leaving it in humid environments like bathrooms. Gently clean your pieces with a soft polishing cloth to maintain their shine, avoiding abrasive cleaners or rough surfaces that can scratch the metal.

Always remove jewellery before showering, swimming, exercising, or applying products such as perfume, lotion, sunscreen, or hairspray, as chemicals and moisture can accelerate tarnishing.

Sterling silver naturally oxidises over time, but this can be easily polished away; regular wear actually helps slow oxidation.

With thoughtful care, your Luna Designs jewellery will maintain its beauty for years to come.